Help / FAQs

Order Status 
 Has my order shipped? 
 How do I change quantities or cancel an item in my order? 
 How do I track my order? 
 My order never arrived. 
 An item is missing from my shipment. 
 My product is missing parts. 
 When will my backorder arrive? 
My Account 
 How do I create an account? 
 How do I edit my account information? 
 How much is my shipping? 
 I forgot my password. 
 How do I return my product? 
 I received the wrong product. 
 What is your return policy? 
 When will my order ship? 
Shipping and Returns 
 Can I return my DEAL OF THE DAY items? 
 How long does it take to receive my order? 
 If I select "In-store Pickup" when can I pick up my order? 
 Shipping Options 
 Will my recent orders ship together? Can I combine my orders to save on shipping? 
International Shipping 
 Do you ship to my country? 
 What are my payment choices? 
 When will my order ship and what are my shipping charges? 
 What is the return policy? 
Guarantees 
 Privacy Policy 
 Security 
Pricing and Billing 
 Do I have to pay sales tax? 
 I have a question on my charges. 
 I need a copy of my receipt/invoice. 
 When will my credit appear on my account? 
 When will my credit card be charged? 
Buyer's Guide 
 How do I buy/redeem a gift certificate? 
 How do I find my product? 
 How do I navigate the site? 
 How do I use a coupon? 
Additional Support 
 Sizing Chart and Model Specs 
 How do I contact you? 

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