Fast and Easy Returns
*** ALL SALE ITEMS ARE FINAL SALE ***
We want you to have the Best Shopping Experience Ever when you’re shopping with Southern Fried Chics. ❤️
So we’ve gone out of our way to make sure that we’re not only giving you the best, trendiest, sassiest Southern charm clothing available, we’re also giving you the best in customer service.
Because everything we do is with your best interest in mind.
That’s why we’ve completely revamped our old Returns Policy and redesigned it to make Returns Fast and Easy for you. 😃
Here's a Quick Summary:
- 30 Days for exchanges
- 30 Days for returns for STORE CREDIT ONLY
- Flat $5.95 processing and shipment fee
- Up to two weeks to process your exchange/return request
- Boots are subject to a 20% restocking fee & 15% damaged box fee
- Flash sales, 25%+ discounts, and items ending in $.95 are FINAL SALE
- Certain items are excluded, please see below.
Sometimes things don’t quite fit the way we expect them to. It can happen with anything from clothing to cars to furniture, even to jobs- they’re just not the fit we thought they were going to be. But maybe a size larger, or smaller, would be perfect.
Or maybe you accidentally ordered the wrong color? With SFC, you don’t have to give up on getting what you want.
Just like with the best relationship, we don’t want you to lose what you love!
So don’t worry! The great news is that at Southern Fried Chics because we’re so invested in taking excellent care of you, we have your back!
We’re going to make sure that you get the fit, color, and feel you were so excited about getting in the 1st place. 😃
We want to make this as quick and stress-free as possible for you, so we’ve partnered with Return Logic - their whole purpose in life is to make this hassle-free for you!!
A couple of notes to make this run super smoothly for you-
1st, when you’re completing your information, make sure to select the reason you’re returning your item, & let us know in the Comment section what it is that could have been better- we’re always trying to improve your experience with us. 😃
2nd, please be sure to attach a photo so we can see what’s going on, especially if there’s been any damage or quality issues- I know they’re super rare, but they can happen.
When you’ve finished filling everything out & your return has been processed, you’ll receive an email with 2 pages to print out. These 2 pages need to come to us with the product-
-Page 1, Prepaid Shipping Label - this goes on the outside of the package that you’re sending the items back to us in
-Page 2, Return Authorization Slip- make sure to include this inside the package- it helps us to process your return more quickly and gets you your credit or exchange a lot faster
You knew there were going to be some - there always are - but we’ve made them as easy-going as we could.
So, here are the simple guidelines we’ve put together for you:
Return shipping is $5.95 for both Exchanges and Returned items if postmarked within 30 days of receiving the item.
Just like with all we do, we’ll process your return as quickly as possible and will try to get it done within a 2 week timeframe for you. And we won’t leave you hanging- we’ll be sure to let you know when it’s done with a confirmation email sharing the details, including your store credit amount. 😃
** PLEASE NOTE- Due to Coronavirus restrictions, our Customer Service team may not be able to process your requests as quickly as you’re used to. We ask that you be patient- we are working on it and will get your exchanges out to you and your store credit completed just as quickly as we possibly can **
Damaged or Incorrect Orders-
We all know that mistakes sometimes happen - we’re all human, right? And sometimes our mail isn’t handled as carefully as we’d like. So if you receive an item that has been damaged or is incorrect, please contact us immediately.
Remember, pictures are worth 1,000 words- seeing an unhappy outfit can help us to understand what happened and how to help you to fix it.
To return items and receive store credit, items must be in the same condition as originally shipped.
Damaged, worn, or incomplete-
If something looks like it’s been washed or worn (e.g. missing tags, dirty, torn, hygienic liners intact, makeup/deodorant smudges, pet dander, perfume stains, stretched...), we’re not going to be able to accept it. Items sold as sets must be returned with the correct sizes, as sold.
There are also some limits on what we can accept back and still give you your store credit-
Be respectful- you wouldn’t want to handle underwear that someone else has been wearing, right? Well…. neither do we. 🤢
Bodysuits and Swimwear
Similar to Intimate Apparel, as much as we love you, this has been just a little too up close and personal. 👙
This is also all about keeping people safe and keeping things clean and sanitary, so it includes everything under the Accessories category (e.g. jewelry- rings/earrings/necklaces/bracelets, handbags, hats, koozies, belts). 💎
If it’s been customized for you, then we know you’ll find a way to love it, or maybe you know a family member who will? But since we haven’t been introduced to your family yet, that’s going to be a lot harder for us. Sadly, we’re unable to accept returns on these items.
We love our boots just as much as you do, so we take extra special care of them. As a result, restocking them will incur a 20% charge.
In addition, the boot box has to be in resalable condition (ie not damaged/not taped) and sent back in a secondary box or we’re going to be forced to sell it “open-box,” so we’re going to be forced to charge you 15%. 👢
Ineligible Final Sale Items
Finally, we do our best to not only give you the best, trendiest variety of Southern charm women’s clothing available on the internet, but to do it at the absolute best prices. To do that, we have to put just a few exclusions on what items we can exchange or provide store credit returns for-
Deal of the Day
We give the absolute best price possible on this item, and often offer free shipping on top of it. As a result, it’s not possible to offer exchanges or store credit in addition to these already incredibly low prices
We’re able to offer these items at the fantastic prices you’re buying them at because we’re trying to clear them out of our inventory- that’s also why we can’t accept them back.
Don’t worry, we don’t want there to be any confusion. So we made a point of clearly stating at the top of this category “Sales are Final on all Items in this Category” so it’s clear which items are excluded.
Specials and Sales
Any item that was discounted 25% or more was reduced so much that we’re unable to return it. Also, if an item was part of a Flash Sale and the item price ended in .95, like $63.95 or $73.95 or $58.95 (but NOT $64.98), then it is part of internal coding and unfortunately cannot be exchanged or returned.
Questions or Concerns?
We love you guys- you’re part of our Chics family. And we want to take care of you- that’s why we’ve made such an effort to create such a rockin’ returns policy.
So if you have any questions or concerns, or if you realize that you’ve accidentally made a mistake during the returns process, please let us know asap. We’re always here for you.
Contact Us Here ❤️ https://southernfriedchics.com/pages/contact-us