| Has my order shipped? | |
| Click the "Order Status" link at the bottom of our site to check your orders status. | |
| How do I change quantities or cancel an item in my order? | |
| If you request to cancel your entire order once it has been placed, and we have confirmed with you that your order is eligible for cancellation, a $10 service fee will incur. If you decide shortly after placing an order that you would like to change or cancel it, please contact us as soon as possible. We can not guarantee that we will be able to add something to your order, change quantities, or cancel your order once it has been placed. Once your order has shipped, you will have to follow the return procedure for an exchange or store credit. | |
| How do I track my order? | |
| Click the "Order Status" link at the bottom of our site to check your orders status. | |
| My order never arrived. | |
| Click the "Order Status" link at the bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Click the"Order Status" link at the bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| My product is missing parts. | |
| Click the "Order Status" link at the bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| When will my backorder arrive? | |
| Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. | |